BUSINESS SOLUTIONS
 SERVICE & SUPPORT
     Application Management
     Datacenter Management
     Desktop Services
     Infrastructure Consulting
     Network Services
 SOFTWARE DEVELOPMENT
     Application Management
     QA and Testing
     E-Business
     Infrastructure Management
     Global Engagement Model
 OFFICE SOLUTIONS
     Production Solutions
     Departamental Solutions
     Creative Color Solutions
     Small Office Solutions

Service & Support   Application Management

Business Application Monitoring Support
 

This includes activities like 24x7 monitoring and management, alert/batch job monitoring, EOD processing, batch job processing, incident management and helpdesk services.


Application Support
 

This includes activities like troubleshooting, problem management, root cause analysis and trend analysis.


Application Environment Management
 

This includes activities like application environment (Dev/Test/Prod) set up, emergency bug fixes, code deployment, release and change management activities.


Enterprise Products Support
 

This includes activities like administration (L1+L2) support for enterprise applications, such as SAP basis, EAI applications such as Vitria and Tibco and application servers such as WebSphere and WebLogic.


 
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